Retail cleaning in Melbourne, held to your brand standard
Boutiques, shopping centre tenancies and multi site retail groups. Overnight, pre trading or after close, so customers never see a vacuum cord. Streak free shopfront glass, fitting rooms turned over properly, and displays cleaned around rather than disturbed.
★★★★★ 5.0 from 20 Google reviewsPrefer to talk? Call us on 0408 679 075.
Businesses we clean for across Melbourne
Why retail managers change cleaners
A store is the brand. Customers form an opinion in the first ten seconds, and centre management forms one at the quarterly walk. These are the three failures we hear about most.
It looks clean until the lights come on
Floors mopped in a hurry leave streaks that only show under retail lighting. Display glass gets a wipe rather than a finish. Nobody notices at 6am and everybody notices at 10am.
Flagged at the centre walk
Back of house never touched, cardboard stacked at the loading dock, bins overflowing. Centre management raises it with you, not with your cleaner, and you are the one who has to answer for it.
The visual merchandising gets moved
Props shifted, mannequins nudged, a display rebuilt wrong. Your team spends the first twenty minutes of trade putting the store back the way head office signed it off.
What we clean, customer touchpoint by touchpoint
This is the standard shape of a retail scope. Yours is written after we walk the store, around your fitout, your trading hours and your brand standard.
Shop floor and entry
- Hard floors mopped, polished and buffed
- Carpets vacuumed in straight lines and spot treated
- Entry mats lifted and cleaned underneath
- Entry door tracks, handles and threshold
- Skirting boards and floor edges
Displays and visual merchandising
- Display surfaces dusted and props wiped
- Mannequins cleaned without being repositioned
- Shelf tops, plinths and risers
- Display lighting and fixture surrounds
- Merchandising left exactly as your team set it
Fitting rooms
- Mirrors polished streak free
- Benches, hooks and rails sanitised
- Floors swept and mopped, carpet checked
- Curtains or doors wiped at hand height
- Stray tags, pins and hangers cleared
Shopfront and display glass
- Shopfront glass inside and out, streak free
- Window display bases and backdrops
- Internal display cases and cabinet glass
- Mirrors and glass partitions
- Signage and decals cleaned carefully
Point of sale and amenities
- POS terminals, eftpos machines and signing pads
- Customer counters and wrap stations
- Customer bathrooms cleaned and disinfected
- Consumables restocked, sanitary disposal serviced
- High touch points throughout the store
Back of house and periodic
- Stock rooms, staff areas and staff amenities
- General waste, recycling and cardboard rotated
- Loading dock kept tidy for centre compliance
- High and low dusting, vents, cornices and light fittings
- Floor strip and seal, carpet steam cleaning, window cleaning
Scope extract
Example, 120 square metre boutique
Stores we clean across Melbourne
A luxury boutique on Collins Street operates nothing like a fast fashion tenancy at Chadstone, and a jewellery store has nothing in common with a homewares showroom. The scope changes with the store.
Shopping centre tenancies
Chadstone, Emporium, Melbourne Central, QV, Highpoint and the Westfield centres. Cleaned in the pre trading window or after the centre closes, with centre inductions completed before the first visit.
Luxury and designer boutiques
Collins Street, the Chadstone luxury precinct and CBD designer stores. Cleaning that holds up when the regional retail manager walks the floor on a Monday morning.
Fashion and apparel
Streetwear, denim, womenswear and menswear across CBD malls and the inner suburb strips. High fitting room turnover and a lot of hands on the same rails.
Beauty and cosmetics
Beauty halls, cosmetic counters, perfumery and skincare. Glass display cases, tester counters and mirror surfaces that show every fingerprint.
Jewellery and watches
Jewellery boutiques, watch dealers and accessory stores. Display case glass and lighting fixtures cleaned carefully, security camera lenses left clear.
Homewares and furniture
Showrooms and lifestyle brands with large display surfaces. Dust management across open stock is the whole job here, not an afterthought.
Footwear and accessories
Shoe stores and handbag retailers with high display turnover, try on seating and mirrors at floor level that most cleaners miss entirely.
Specialty food and beverage
Chocolatiers, gourmet grocers and beverage retailers, where food safety requirements sit alongside presentation and both have to be met.
Multi site retail groups
One scope standard across every store, one point of contact and one set of insurance certificates. Useful when head office wants every location to present the same.
Retail cleaning for Chadstone tenants
Chadstone The Fashion Capital is the largest shopping centre in the Southern Hemisphere, with more than 500 retailers and the biggest concentration of luxury fashion in Australia. Tenancy cleaning there is a different job to a standalone store.
Trading runs 10am to 9pm, seven days. That leaves the pre trading window before opening or the window after close, and nothing in between. Centre management runs its own compliance standards, access rules and contractor inductions, all of which have to be completed before a cleaner sets foot in the tenancy. We work to whatever schedule and protocol your tenancy requires, with the scope documented and agreed before the first visit.
- Luxury fashion and premium tenancies
- Fashion and apparel retailers
- Beauty halls and cosmetic boutiques
- Jewellery and accessory retailers
- Specialty food and beverage tenants
- Optometrists, eyewear and health retailers
- Pre opening or after close scheduling
- Centre induction and compliance ready
Retail cleaning across Melbourne CBD and the strips
Melbourne CBD is one of the most varied retail environments in the country. Luxury flagships on Collins Street, fast fashion at Emporium and Melbourne Central, boutique designers in the laneways, beauty and specialty retail across Bourke Street Mall and QV.
CBD retail cleaning has to work around 7am to 9pm trading, foot traffic patterns, after dark service delivery windows and the access protocol each building runs. Outside the CBD, Chapel Street from South Yarra through Windsor to Prahran is one of the most distinctive fashion strips in Australia, alongside Bridge Road in Richmond, Brunswick Street in Fitzroy, Smith Street in Collingwood, High Street in Armadale and Acland Street in St Kilda. Boutique scale stores, held to the same standard as our larger retail clients.
- Collins Street flagship stores
- Emporium Melbourne tenancies
- Melbourne Central retail and dining
- Bourke Street Mall stores
- QV retail precinct
- Laneway boutiques and historic arcades
- Chapel Street, South Yarra to Prahran
- Bridge Road, Brunswick Street and Smith Street
What we put in writing
Five commitments on every store we clean. They are the answer to the three failures above.
Brand presentation standards
Streak free glass on every display case, mirror surfaces with no fingerprints, carpet vacuumed in straight lines. Our cleaners are trained on visual merchandising preservation, so displays get cleaned around and left exactly as your team set them.
Around your trading hours, never against them
Overnight, pre trading or after close. Customers never see a vacuum cord or a wet floor sign. For centre tenants we work the pre opening or post close window your centre allows.
Centre and building induction ready
Every centre runs its own contractor induction, sign in process and compliance documentation. We complete the inductions, sign the agreements and have the paperwork done before the first clean, rather than leaving it with your store manager.
Trained, police checked, insured
Everyone who attends your store is police checked, right to work verified and trained for retail environments, then inducted on your store before working it alone. Victorian Labour Hire Authority licence, $20 million public liability and workers compensation.
The 24 hour fix
Something missed or below the scope, tell us within 24 hours and we come back and put it right at no charge. No argument about whether it was included, because the scope is in writing.
How it works
Three steps, and most Melbourne stores are on a programme inside two weeks.
Free walkthrough of your store
We walk the store with you. Shop floor, displays, fitting rooms, point of sale, customer bathrooms and back of house. We ask how your trading runs, what your centre requires and what went wrong with the last cleaner. Free, no obligation.
Fixed quote and documented scope
A fixed price, a written room by room scope and our insurance certificates, back to you within two business days. Nothing vague and nothing left to argue about three months in.
Induction clean and sign off
We do the first clean, walk it with your store manager and fix anything flagged on the spot. From there the programme runs to schedule, signed against the scope every visit.
What retail cleaning costs in Melbourne
Most cleaning companies will not give you a number until they have you in a meeting. Here is where we start and what the market actually pays.
Our minimum visit, plus GST. A starting point rather than a quote for your store.
Most retail needs six or seven visits a week, so frequency moves the monthly figure more than store size does.
- $180 to $300 per cleanBoutiques under 100 square metres
- $350 to $650 per cleanStores 100 to 300 square metres
- $650 and up per cleanLarge format and multi level tenancies
Those are published 2026 Melbourne figures and we sit inside them. Three things move a retail quote more than floor area:
Glass and mirrors. A store with a full glass shopfront, display cases and fitting room mirrors takes far longer than the same floor area without them, because streak free is slow.
Access window. Overnight and pre trading work carries penalty rates under the Cleaning Services Award, roughly 10 to 15 per cent. Centre tenancies with inductions and restricted access typically add more again.
One off project work. Collection launches, sale weekends, VIP nights and refit reopenings are quoted separately from the regular programme, so your weekly price is not padded to cover them.
One off cleans for launches and sale weekends
Retail runs on moments. A new collection, a sale weekend, a VIP night, a refit reopening. Those deserve more than the regular visit.
We quote pre launch and pre sale deep cleans as separate projects across Melbourne retail. Internal and external window cleaning, floor polish or strip and seal, a full fitting room reset, back of house reorganisation and display surface preparation before your visual merchandising team comes in. Book it a week or two out and we will schedule around your install.
What Melbourne clients say
Twenty reviews, all five stars. Read them on Google.
After a disappointing experience with other commercial cleaning companies, we could not be happier to have found Conlan. Their attention to detail and consistently high standards have exceeded our expectations.
Siobhan Dizon, Maben Group
The team did an amazing job. The whole process was easy, from arranging the time and scope to pricing. The cleaners are approachable and do their work efficiently and with great care. We only wish we had found them sooner.
Igor Hnatko, Carbon Accountants
Reliable, professional and genuinely good at what they do. Every corner was cleaned properly, communication was clear and the whole thing was stress free. I would recommend Conlan to anyone looking for a thorough and trustworthy cleaner.
Emma Gardiner, SLR Plumbing
Retail precincts we service
We clean retail across the Melbourne metro, with most of our stores concentrated in the major centres, the CBD precincts and the inner suburb strips.
- Chadstone
- Melbourne CBD
- Bourke Street Mall
- Collins Street
- Emporium Melbourne
- Melbourne Central
- QV precinct
- Highpoint
- Southbank
- Docklands
- South Yarra
- Chapel Street
- Prahran
- Richmond
- Fitzroy
- Collingwood
- Brunswick
- Northcote
- Hawthorn
- Armadale
Questions Melbourne retail managers ask
How much does retail cleaning cost in Melbourne?
Melbourne boutiques under 100 square metres typically pay $180 to $300 per clean, stores of 100 to 300 square metres $350 to $650, and large format tenancies $650 or more. Our minimum visit starts from $178 plus GST. Because most retail needs six or seven visits a week, frequency moves the monthly figure more than store size does. You get a fixed written quote after a free walkthrough.
What is included in retail cleaning?
A full retail cleaning programme covers shop floors and entry zones, displays and visual merchandising, fitting rooms, shopfront and display glass, point of sale and counters, customer bathrooms, back of house and stock rooms, waste and cardboard streams, and high and low dusting. Every scope is documented in writing before the first clean.
Do you clean retail tenants at Chadstone?
Yes. We service Chadstone tenancies across every category including luxury, fashion, beauty, jewellery, homewares, optometry and specialty food. Cleaning is scheduled in the pre trading window or after the centre closes, and any contractor inductions or compliance documentation centre management requires are completed before the first clean.
Can you clean before opening or after close?
Yes. Most of our retail cleaning happens overnight, pre trading or after close so customers never see a vacuum cord or a wet floor sign. Note that work outside standard hours carries penalty rates under the Cleaning Services Award, usually 10 to 15 per cent, which is why very cheap overnight quotes are worth questioning.
Do you handle luxury boutique cleaning?
Yes. Our cleaners are trained on visual merchandising preservation, streak free glass, mirror finish surfaces and the presentation standards premium brands expect at a regional retail walk. Displays are cleaned around rather than moved, so your team does not have to rebuild them before trade.
Do you understand shopping centre compliance?
Yes. Every centre runs its own contractor induction, sign in process and documentation requirements. We complete the inductions, sign the agreements and have the paperwork done before the first clean rather than leaving it with your store manager. Certificates of currency are provided up front.
Do you handle one off cleans before a sale or store launch?
Yes. Pre launch, pre sale and VIP night deep cleans are quoted as separate projects, so your regular weekly price is not padded to cover them. That covers window cleaning, floor polish or strip and seal, a full fitting room reset, back of house reorganisation and display surface preparation.
Are your retail cleaners police checked and insured?
Yes. Everyone who attends your store is police checked, right to work verified and trained for retail environments before their first shift, then inducted on your store before working it alone. Conlan holds a Victorian Labour Hire Authority licence and carries $20 million public liability plus workers compensation.
Do you work with multi site retail groups?
Yes. Multi site groups get one scope standard across every store, one point of contact, one set of insurance certificates and one invoice. That is usually what head office is after when they want every location presenting the same way.
Is there a contract for retail cleaning?
Agreements run twelve months, which is standard across commercial cleaning in Australia, with no exit fee at any point. You get the first 30 days to change your mind. If the standard slips later, put it in writing and we have 14 days to fix it or you can leave with no penalty. We write to you 45 days before renewal.
Melbourne's specialist retail cleaning company
Conlan Facility Services provides retail cleaning across Melbourne for shopping centre tenancies at Chadstone, Emporium, Melbourne Central, QV and Highpoint, plus standalone stores, luxury boutiques, beauty halls, jewellery retailers and specialty stores across the CBD and inner suburbs. Every retail cleaning programme is documented in writing before the first clean.
Retail is not an office with racks in it
Plenty of commercial cleaning companies treat a fashion boutique the same way they treat an accounting office. They are not the same job. A streaky shopfront, a fitting room mirror with last week's marks, a bin overflowing into the loading dock. These are the failures customers never mention and centre management always notices.
Cleaning that holds up at inspection
Luxury and premium brands need cleaning that survives a regional retail manager walking the store on a Monday morning. Streak free glass on every display case, mirror surfaces with no fingerprints, carpet vacuumed in lines that do not disturb the visual merchandising team's work. Our retail cleaners are trained on exactly that.
Documented scope, fixed price
We do not quote retail cleaning by the hour. You get a fixed price tied to a written room by room scope, signed off before we start, and every visit is signed against it. If the scope changes, the price only moves with your approval.
We also provide commercial cleaning across Melbourne, including office cleaning, medical clinic cleaning, strata cleaning, vet cleaning and shopfront window cleaning.
Book a free store walkthrough
Fifteen minutes on the phone, forty five minutes in your store, and a written scope with a fixed price back within two business days. Yours to keep whether you go ahead or not.
Stop getting flagged at the centre walk
Book the walkthrough, read the scope, decide in your own time. Worst case you end up with a free written cleaning scope for your store.
